Customer Service

• Delivery Times & Shipping Charges
• Tracking your Order
• Canon eStore Return Policy

The Canon eStore only accepts and ships orders to the continental United States, Alaska and Hawaii. We cannot ship to APO,FPO or P.O. box addresses.

Order delivery time is based on availability and shipment option as well as processing time.

Ground delivery is available in the continental United States only. For orders to Hawaii, FedEx 2nd Day is the only available delivery method. For orders to Alaska, choose either FedEx 2nd Day Air or FedEx Priority Overnight. Deliveries to remote areas may require additional time in transit. Visit http://www.fedex.com/us/ to calculate actual delivery time. The ship from address is Duncan, SC 29334.

We must receive your FedEx 2nd Day or FedEx Priority Overnight order before 12:30 pm ET for it to be processed on the day we receive your order. FedEx Ground orders will be processed by 5:30 pm ET on the next business day.

(For example: if we receive your order before 12:30 pm ET on Monday and you select FedEx Priority Overnight delivery, you will receive your order on Tuesday. If we receive your order after 12:30 ET on Monday and you select FedEx Priority Overnight delivery, you will receive your order on Wednesday.)

Please note our warehouses do not ship on weekends. Therefore, if we receive your order before 12:30 p.m. ET on Friday and you have selected FedEx Priority Overnight delivery, it will arrive on Monday. If we receive your order after 12:30 p.m. ET on Friday and you have selected FedEx Priority Overnight delivery, it will arrive on Tuesday.

If you have any questions, please contact our eStore Customer Service Department at 1-800-385-2155.

You may review all past orders from the Order Status page. Simply click the "Your Account" button at the top of any page in the Canon eStore and you will be taken to your Account Info menu. Click on "View Previous Orders," which takes you to a listing of all orders you have placed in the last year. If you have not yet logged into the store, enter your Canon eStore ID and password and click "Continue."

Each listing shows the order number, the date and time the order was placed, the status of the order, and the total charges. By clicking on an order number you can view the details of the order - including the item(s) ordered and the tracking number(s) (if the order has been shipped).

By clicking on the tracking number for your order, you will be taken directly to the shipment/tracking information on the FedEx Web site. From this page, you can see exactly where your shipment is, in the delivery process.

Order Status Terms:

Credit Failed
There has been a problem processing your order with the credit card information you provided during checkout. Call our Canon eStore representatives toll-free at 1-800-385-2155.

Warehoused
Your order has been sent to our fulfillment center but has not yet shipped.

Shipped
Your order has been picked up by FedEx and is on its way to you. To view the tracking number for the shipment, click on the order number.

Backorder
Some or all of the items in the order are not currently available. Please see Backordered Items on the Shopping and Buying page for details.

The Canon eStore will accept for return or exchange defective or unopened merchandise purchased at the Canon eStore, subject to the exceptions and time frame for return listed below.

Exceptions to Return Policy

Non-defective CD ROMs and instruction manuals are not eligible for return or exchange. Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by the Canon eStore, in its sole discretion, to be defective. All merchandise returned to the Canon eStore must be in the original packaging with all original items (such as manuals, cables, etc.) accompanying the merchandise and a copy of the invoice/packing slip included to be eligible for return or exchange.

Time Frame and Shipping Instructions for Returns/Exchanges

All returns and exchanges must be accompanied by a Return Merchandise Authorization (RMA) number. To return or exchange defective or unopened merchandise, customers must (a) obtain an RMA number within 14 calendar days of the date the order was delivered to the delivery address specified on the order and (b) return the merchandise to the Canon eStore within the Return Period of 14 calendar days of the date the RMA number was issued by the Canon eStore. The Canon eStore address can be found on the peel-off label on your packing slip. To receive an RMA number for returns or exchanges, call the Canon eStore toll-free at 1-800-385-2155, from 8:00 a.m. - Midnight ET, Monday through Sunday, excluding holidays. The RMA number must be clearly written on the outside of the shipping package. We recommend that you ship the merchandise you are returning via FedEx, UPS or other delivery service that provides tracking information and insurance, since the Canon eStore will not be responsible for packages lost or damaged in transit to the Canon eStore.

We will not accept any returns or exchanges after the Return Period. For hardware merchandise issues after the Return Period has expired, please refer to your merchandise's Limited Warranty. Extended Service Plans are available for most hardware merchandise. Please visit the Tech Support section of our Web site at www.canontechsupport.com for details.